Friday, 17 March 2017

Firm sends bailiffs to wrong house over £4k debt

A couple have labelled an energy company "cruel" after it sent bailiffs to their home for unpaid £4,300 bills that were not meant for them.

Les and Jane Gornall, of Aberystwyth were sent letters from Scottish Power, despite telling the firm they were British Gas customers.

More on the BBC.

Thursday, 16 February 2017

Co-operative Energy come 20th out of 23 energy companies in the 2016 annual Which? customer survey

Over the past two years, Co-operative Energy's customer satisfaction rating in our survey has been low. In 2016, it paid out compensation to customers who had been let down by its poor complaint resolution, call handling and billing, following an IT failure in 2015.

Read more at Which?...

Monday, 13 February 2017

Co-operative Energy – why you shouldn’t be a customer

A look at the large numbers of disgruntled customers over on Money Saving Expert (for example here) is a good warning sign. And it’s not a case of an online forum just attracting the most unhappy and negative people because systematic surveying of customers has shown Co-operative Energy plummeting from one of the best to worst energy companies as this story from June illustrates:

[Read more here...]

Monday, 6 February 2017

Co-op Energy: regulator sets sights on the new worst culprit for billing bungles

Co-operative energy has become the most complained-about energy firm in Britain after being beset by a massive data glitch, making it the first "challenger" energy firm to outstrip complaints at the Big Six.

Hundreds of customers have now brought their complaint to the Energy Ombudsman, a last-resort dispute resolution body, in the previous three months.

Read more at The Telegraph...

Tuesday, 31 January 2017

Why are they still in business??

Why are they still in business??

Moved to Cooperative Energy last April, paying monthly direct debit and submitting readings. Received an email a couple of months back that the latest reading wouldn't be accepted on their system? Turns out their system has transposed my day/night readings. After numerous phone calls, emails, photos of my meter, they finally sent me a bill showing I was £200 credit. Requested a refund online, website wouldn't accept it. Called them to request it, but guess what, their system won't allow it! After more calls have been told that its a system error again that their IT dept need to fix. Now my online account shows that I have used 0kw since last April and I'm showing £1800 in credit! How difficult can it be??? They have all my readings. Have a horrid feeling this is just the beginning of an uphill struggle!!!

Read more reviews at TrustPilot...

Wednesday, 25 January 2017

Energy back billing — do you really owe your supplier?

Regulations from Ofgem ban gas and electricity suppliers from charging customers for energy used more than 12 months previous, if the error in billing is the supplier’s.

Despite this, it has been reported that some energy companies continue to send bills to former and current customers to recoup on their own internal billing errors.

Read more at USwitch...

Tuesday, 24 January 2017

Co-operative Energy didn't bill us, but claims we owe it nearly £1,500

We have been trying to move our account from Co-operative Energy to Ovo Energy and found that, despite ­paying by monthly direct debit, we had accrued £1,468 of debt since 2012.

We were never informed that we were underpaying. When we pointed this out, Co-operative Energy said it did not have the systems in place for that.

Read more at The Guardian...