Tuesday 31 January 2017

Why are they still in business??

Why are they still in business??

Moved to Cooperative Energy last April, paying monthly direct debit and submitting readings. Received an email a couple of months back that the latest reading wouldn't be accepted on their system? Turns out their system has transposed my day/night readings. After numerous phone calls, emails, photos of my meter, they finally sent me a bill showing I was £200 credit. Requested a refund online, website wouldn't accept it. Called them to request it, but guess what, their system won't allow it! After more calls have been told that its a system error again that their IT dept need to fix. Now my online account shows that I have used 0kw since last April and I'm showing £1800 in credit! How difficult can it be??? They have all my readings. Have a horrid feeling this is just the beginning of an uphill struggle!!!

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Wednesday 25 January 2017

Energy back billing — do you really owe your supplier?

Regulations from Ofgem ban gas and electricity suppliers from charging customers for energy used more than 12 months previous, if the error in billing is the supplier’s.

Despite this, it has been reported that some energy companies continue to send bills to former and current customers to recoup on their own internal billing errors.

Read more at USwitch...

Tuesday 24 January 2017

Co-operative Energy didn't bill us, but claims we owe it nearly £1,500

We have been trying to move our account from Co-operative Energy to Ovo Energy and found that, despite ­paying by monthly direct debit, we had accrued £1,468 of debt since 2012.

We were never informed that we were underpaying. When we pointed this out, Co-operative Energy said it did not have the systems in place for that.

Read more at The Guardian...

Monday 23 January 2017

Co-op Energy to compensate 260,000 customers for complaints handling and billing problems

Hundreds of thousands of Co-operative Energy customers will receive a share of compensation totalling £1.8 million after energy regulator Ofgem identified problems with the company’s complaints resolution, call handling and billing processes.

Read more at MoneySavingExpert...