Tuesday 24 January 2017

Co-operative Energy didn't bill us, but claims we owe it nearly £1,500

We have been trying to move our account from Co-operative Energy to Ovo Energy and found that, despite ­paying by monthly direct debit, we had accrued £1,468 of debt since 2012.

We were never informed that we were underpaying. When we pointed this out, Co-operative Energy said it did not have the systems in place for that.

Read more at The Guardian...

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