Why are they still in business??
Moved to Cooperative Energy last April, paying monthly direct debit and submitting readings. Received an email a couple of months back that the latest reading wouldn't be accepted on their system? Turns out their system has transposed my day/night readings. After numerous phone calls, emails, photos of my meter, they finally sent me a bill showing I was £200 credit. Requested a refund online, website wouldn't accept it. Called them to request it, but guess what, their system won't allow it! After more calls have been told that its a system error again that their IT dept need to fix. Now my online account shows that I have used 0kw since last April and I'm showing £1800 in credit! How difficult can it be??? They have all my readings. Have a horrid feeling this is just the beginning of an uphill struggle!!!
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