Thursday 16 February 2017

Co-operative Energy come 20th out of 23 energy companies in the 2016 annual Which? customer survey

Over the past two years, Co-operative Energy's customer satisfaction rating in our survey has been low. In 2016, it paid out compensation to customers who had been let down by its poor complaint resolution, call handling and billing, following an IT failure in 2015.

Read more at Which?...

Monday 13 February 2017

Co-operative Energy – why you shouldn’t be a customer

A look at the large numbers of disgruntled customers over on Money Saving Expert (for example here) is a good warning sign. And it’s not a case of an online forum just attracting the most unhappy and negative people because systematic surveying of customers has shown Co-operative Energy plummeting from one of the best to worst energy companies as this story from June illustrates:

[Read more here...]

Monday 6 February 2017

Co-op Energy: regulator sets sights on the new worst culprit for billing bungles

Co-operative energy has become the most complained-about energy firm in Britain after being beset by a massive data glitch, making it the first "challenger" energy firm to outstrip complaints at the Big Six.

Hundreds of customers have now brought their complaint to the Energy Ombudsman, a last-resort dispute resolution body, in the previous three months.

Read more at The Telegraph...